THE BLOG

With over 150 mystery shops under our belts, we thought it was time to share some of the top-level lessons we’ve learned. To portray our...

In 2017 we started Mystery Shopping and Door to Door Shadowing F2F suppliers and inhouse teams. Some charities would employ our services...

Two years ago, I kept hearing the same problem fall from the lips of my clients. They were told by me and others to move their f2f...

The hardest part of writing this article was finding a title. I eventually came up with ‘proud but concerned’ as it encapsulated how I...

This week’s blog was inspired by a particularly poorly researched opinion piece in the Sydney Morning Herald authored by a ‘journalist’...

To those Australian fundraisers who have a wider portfolio than just F2F, I hope that your tax appeals are warming up nicely and you’re...

Fundraising managers from both sides of the agency/in-house fence can often be found with their head in their hands staring at a sheet of...

With the new year comes new ideas. If you are looking to set up a new F2F campaign in the next six months you need to be aware that the...

“We’re committed to doing it, but we’re not committed to how we do it.” These were the words of the CEO from one of my recent clients....

Have you ever found that your suppliers’ management team did not welcome the results of a mystery shop? Did this strike you as odd?...